CITRUS PEARL ULTIMATE CLEANING SHAMPOO

Delivery & Returns

Here is all the information you need to know about the different delivery options that are available to you once you have purchased your items on the Autobrite Direct website. We want you to be confident that we only use reputable courier companies to get your items to you as quickly and as safely as possible.

COVID-19

DUE TO THE RECENT NATIONAL LOCKDOWN THAT HAS BEEN IMPOSED UPON US WE ARE OFFERING A CLICK AND COLLECT SERVICE FOR OUR CUSTOMERS. WE ASK THAT YOU ALLOW A MINIMUM OF 24HRS AFTER PLACING YOUR ORDER ONLINE BEFORE CONTACTING US TO ARRANGE COLLECTION. COLLECTION WILL BE FROM OUR PREMISES IN STOKE ON TRENT. UPON ARRIVAL AT OUR PREMISES PLEASE REPORT TO THE RECEPTION DOOR AT THE FRONT OF THE BUILDING, IT WILL BE CLEARLY SIGNPOSTED AS THE COLLECTION POINT. PLEASE RING THE BELL ON ARRIVAL AND A MEMBER OF STAFF WILL BE WITH YOU AS SOON AS POSSIBLE. WE WILL NEED TO SEE PROOF OF PURCHASE BEFORE WE WILL HAND THE ORDER OVER TO YOU, I.E ORDER CONFIRMATION (PRINTED OR ON EMAIL). YOUR ORDER WILL BE PLACED ON THE FLOOR FOR YOU TO RETRIEVE. DUE TO SOCIAL DISTANCING REGULATIONS WE WILL NOT BE ABLE TO INVITE YOU INTO THE BUILDING OR PLACE YOUR ORDER INTO YOUR CAR/VEHICLE. HAND SANITISER WILL BE AVAILABLE AT THE COLLECTION POINT FOR YOU TO USE IF YOU WISH. WE REQUEST THAT FACE COVERINGS ARE WORN WHILST COLLECTING YOUR ORDER.

IF YOU DEVELOP ANY SYMPTOMS OF CORONA VIRUS OR YOU LIVE WITH ANYBODY THAT IS TESTED POSITIVE FOR CORONA VIRUS BEFORE THE DESIGNATED COLLECTION DATE/TIME PLEASE CONTACT US TO REARRANGE THE COLLECTION DATE.

WE ASK ALL OUR CUSTOMERS TO ADHERE TO THE GOVERNMENT GUIDELINES THAT ARE IN PLACE REGARDING TRAVELLING OUTSIDE YOUR AREA AND WE ARE OFFERING THIS SERVICE TO OUR CUSTOMERS WITHIN THE STOKE ON TRENT & STAFFORDSHIRE AREA

Mainland UK

We offer Free Shipping on orders of £50 or more. This offer only applies to Mainland UK and week day delivery. It does not apply to any weekend delivery services. It does not apply to the Scottish Highlands, off shore islands, Isle of Wight , Isle of Man or Northern Ireland.  Our Free Delivery service can take up to 3 days.

Deliveries to mainland UK are made by UPS,  you will receive a tracking number once your order has been shipped.  You will be able to track the status of your parcel on the UPS website.

https://www.ups.com/

Below are the shipping rates for mainland UK orders.

Weight

Up to 1Kg   £3.50  

Up to 30Kg  £4.50  

*Delivery times may take longer during busy sale periods!

All orders that are being shipped to the Scottish Highlands or Islands will be sent with either Royal Mail or UPS.  Once your order has been shipped you will receive a tracking number which will allow you to track the parcel on the UPS website. Scottish Highlands/Islands

Below are the shipping rates for the Scottish Highlands & Islands.

Weight

Up to 1kg  £3.50 

Up to 30kg  £9.00 

*Delivery times may take longer during busy sale periods!

We ship to the majority of countries in Europe. All orders to Europe are shipped with UPS, and once the order has been shipped you will receive a tracking number which can be used on the UPS website.
Europe

A shipping quote is available during the checkout process on the website, once you have selected the correct delivery country.

Worldwide delivery

It doesn’t matter whereabouts in the world you are, you can still get your hands on lovely Autobrite goodies.

We ship our worldwide parcels using a selection of couriers, once your order has been shipped you will receive an email informing you which shipping company has been used and also your tracking number which can be used on the applicable website.

A shipping quote can be obtained during the checkout process on our website.

Please note, if a parcel cannot be delivered and is returned to us, then we reserve the right to charge a redelivery fee in order to ship the parcel again.

RETURNS POLICY

Here at Autobrite Direct we understand that sometimes you need to send things back to us, either you have ordered them by mistake or you have received a faulty item.

Once you have received your parcel you then have 14 days to return any unwanted item to us for a full refund. Any delivery or return postage paid is non-refundable. Please enclose your proof of purchase with the item/s you are returning this will ensure you receive your refund promptly.

If you realise that you have ordered incorrectly before we ship your order then you can cancel your order with a full refund. Simply contact us via email or phone to cancel your order. Once the items have been shipped we are unable to cancel any orders and the goods will have to be returned to us.

We want all orders to get to our customers as safely and as quickly as possible but we also understand that sometimes items can get damaged during transit.

If you receive a damaged item in your parcel you must make a member of the Autobrite team aware as soon as possible. We will then arrange for a replacement item to be shipped out to you and in some cases we will arrange to have the damaged item collected from you. If this is the case simply pop the item back into the box it arrived in and we will let you know when the item will be collected.

If there are obvious signs of damage to the outer container when the delivery driver hands the parcel over to you then simply refuse the delivery. Please make us aware by email or telephone and we will re-send the items out to you.

Once we have received your returned item our returns department will inspect the item and if the item has been returned in an un-used condition ( except for damages) we will then process your refund. The refund will be processed using the payment method on the original order.

If an item becomes faulty you should contact us by email or phone to make us aware of the problem as soon as the fault occurs. All electrical items come with a 1 year manufacturers warranty, this does not include any wear and tear items. Items that are deemed a consumable item i.e towels, polishing pads, wash mitts and brushes only come with a 3 month warranty as they will be subject to wear and tear from usage.

Any faulty item must be returned to us where our returns department will inspect the item. If the item can be repaired under a manufacturers warranty, the item will be repaired and returned to you. Any item that is found to be faulty due to misuse will not be repaired until you have been informed of the costs involved. Delivery charges and return postage are non refundable. Please enclose a copy of your proof of purchase with your items.