To return an item simply complete the form on our CONTACT page and we will get back to you with the details.

If you are not sure if the product is faulty, we encourage you to email [email protected] to proceed. We will require your order number and the details of the item(s).


Please package the goods appropriately and ship them in a separate outer box to:

Autobrite Direct Ltd, Festival Way, Festival Park. Stoke On Trent. Staffordshire. ST1 5PU. United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

For items returned outside of the UK mainland, all customs declarations need to be filled out.


If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 14 days to contact us after the final receipt of your order.

You must inform us in writing if you wish to cancel your order. This can be done via our CONTACT page.

You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.

Unfortunately, we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all loose parts.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.


You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for the intended purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a replacement of the faulty product.

If you are returning for a refund, please include all loose parts. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded.


Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired.

Reducing the time you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate..

If a direct service is not available or you would prefer Autobrite Direct LTD to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty.

Turnaround times vary between manufacturer and product type. Autobrite Direct LTD is in constant contact with our suppliers and will endeavour to return the items in the speediest manner possible.

Goods returned for repair or replacement should be sent with all components provided at the time of purchase that are required for the product to work..

If the manufacturer is unable to return the items within 28 days, we will give you the option of a refund. Depending on the age of the items, the refund may include a deduction for the length of time you have used them (known as rescission).


All goods returned as faulty are tested by Autobrite Direct LTD. Any item found to be not faulty or damaged will be returned to you. There is no handling charge but you will be charged for the cost of return shipping. You will be notified by e-mail before any non-faulty goods are returned to you

Need help?

Contact us at [email protected] for questions related to refunds and returns.