This page provides the legal terms and conditions that will apply should you purchase goods or services from the Autobrite Direct website. Please read through them carefully to make sure you fully understand before ordering, once your order has been placed you are then bound by these terms and conditions.
GUARANTEES AND WARRANTIES
All new electrical items are covered under a manufacturer 12-month warranty, this is cover against any manufacturing faults.
All consumable items that can deteriorate with general wear and tear such as wash mitts, towels, brushes, bottles & foam/microfibre applicator pads come with a 3-month warranty.
You may cancel your online order up to the point of dispatch, by either phone or email. Your order will then be refunded in full. If you decide to cancel the order or you no longer require the items once they have been shipped, you can return them to us within 14 days. All items should be returned to us in an unused condition and in the original packaging. You should also enclose your proof of purchase. Return postage must be paid by yourself. Once we have received the returned items we will issue a refund to the original payment method used. This can take up to 4 working days.
All damaged items must be reported to us within 48 hrs of delivery. You can contact us via phone or email to report the damage. Photographic evidence will be required. Once we have received notification that an item is damaged we will then have the item collected and returned to us where we will then issue a replacement item or a refund. All items must be returned to us in an unused condition and in the original packaging.
If an item develops a fault, you should contact us straight away by either telephone or email.
All consumable items such as towels, wash mitts, machine polishing pads, brushes, and anything else that can deteriorate with general wear and tear is only covered by a 3-month warranty from the date of purchase. Machine pads must be used for their intended purpose, any evidence of misuse will not be covered by any warranty. Correct cleaning and maintenance of foam and microfibre pads must be adhered to at all times, the machine pad must have full contact with the paint surface at all times – do not allow the machine/pad to ‘free spin’. Do not over-apply polish and compounds to the pad surface. You must allow the machine pads to ‘rest’ in between polishing sessions, do not overheat the pads. Do not use any sharp tools such as spurs to clean your pads, use a suitable soft detailing brush. You must be able to provide proof of purchase i.e order confirmation email, invoice or till receipt.
ORDERING AND METHODS OF PAYMENT
When ordering from our website please take extra care when entering personal information such as a delivery address, contact telephone number, and payment information. Any mistakes or corrections need to be notified to us immediately, we will not be held responsible for any typing errors or missing information that has been provided to us. Additional costs may be incurred should any address details need to be changed with the delivery company, these charges/costs will be passed over to the customer before delivery can be made.
For “Next Day Delivery’ orders must be placed by 1 PM. Orders placed Friday 1 PM – Monday 1 PM will be despatched for delivery on Tuesday.
For ‘Saturday Delivery’ Orders must be placed no later than 12 NOON on Friday. Orders placed after this time will be despatched for delivery on Tuesday.
During busy/sale periods IE. Easter/Christmas Sales – our Next Day, Saturday delivery, and Collect In-Store options are disabled due to the increased volume of orders.
Please allow a minimum of 24 hours prior to collecting an order placed using our Collect In Store option. Orders placed on a Friday, Saturday or Sunday will not be available for collection until Tuesday.
There are lots of different products available to purchase on our website, please double-check all orders before confirming, to make sure that no incorrect items have been ordered. Once an order has been confirmed and paid for, we cannot amend it therefore the order will have to be cancelled and reordered with the correct products.
When purchasing any items from our website you can pay using either your debit/credit card or Paypal. Our website is PCIDSS compliant and extremely safe to use. When using your debit/credit card you will be directed away from the Autobrite Direct website and taken to Sagepay where the transaction will be processed. We reserve the right to cancel any order where we feel there has been fraudulent activity taking place.
If you wish to pay using your Paypal account, you will be directed to the Paypal website at the checkout stage of the process.